• Engineering and Consulting Services
• Airport Processes
• Automated People Mover
• Baggage Handling
• Screening Solutions
• Simulations
• Terminal Planning
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Düsseldorf International Airport (Germany)

Development of a KPI System for continuous Measurement and Optimization of Passenger Processes

2009

Düsseldorf International Airport selected Logplan to develop a system that enables the airport to conduct regular benchmarking of relevant passenger processes. Logplan suggested a set of key performance indicators (KPI) to measure the overall performance of the passenger process as well as the performance of subsystems. The implementation of this KPI system will allow Düsseldorf International Airport to continuously improve its operation and monitor its success.

Passenger Flow and Terminal Layout Optimization

2008 - 2009

Logplan was contracted by Düsseldorf International Airport to analyze all processes of its landside, terminal and airside infrastructure. The purpose was to identify existing and future bottlenecks and to suggest measures to mitigate them.

For identification of bottlenecks Logplan evaluated the passenger facilities in comparison to the IATA-Standard (Level of Service C), interviewed airport and airline personnel and conducted a survey among passengers. The identified bottlenecks were then analyzed and prioritized based upon the overall impact on the facilities. As a result Logplan provided recommendations for layout concepts and for optimization of the passenger processes.